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Privacy Policy

Transfers.Global

Privacy and Cookie Policy

Information as of November 2018.

Transfers.Global takes the protection of your personal information seriously and protects your privacy when processing your data in accordance with applicable data protection regulations.

This Privacy Policy informs you, as a visitor to Transfers.Global's websites as a user or customer of our online platform, APP or other services, what personal information about you is processed by Transfers.Global and for what purpose.

Classification

 

1. Information of the data controller

The controller for the processing of data within the meaning of the General Data Protection Regulation (GDPR) is:

Spirits.Global AG Business Aviation Center P.O. Box 130 8058 Zurich Airport / Switzerland Email address: info@transfers.global

The easiset way to reach our data protection officers is by sending email to info@transfers.global or writing to the above address

2. Data Security

Transfers.Global uses appropriate technical and organizational security measures to ensure a level of protection for personal data appropriate to the risk, taking into account the state of the art, implementation costs and the nature, scope, context and purposes of processing as well as the risk of varying likelihood and the degree of risk. The transfer of personal data between your end device and Transfers.Global is generally carried out in an encrypted form (TLS encryption). You can identify an encrypted connection for example by the lock symbol in the address line of your browser.

If you communicate with us by e-mail, access by third parties cannot be ruled out. In the case of confidential information, Transfers.Global therefore recommends using the mail or encrypted e-mail communication (PGP).

3. Provision of the websites

When visiting Transfers.Global websites for information purposes, i.e. even without being registered, data is automatically collected regarding the usage through your browser (hereinafter “surf data”). This includes your IP address, the status code, the Transfers.Global websites visited, date and time of the server request, browser type and browser version, referrer (website visited beforehand), files transferred and data volume. The surf data is stored by Transfers.Global in so-called log files. If you visit our websites without having a our account, we will not know who you are.

Otherwise, your surf data will not be provided to third parties.

The processing of surf data is mainly carried out to establish and maintain the technical connection when surfing the internet. This data is also used by Transfers.Global in a pseudonymized or anonymized form in order to analyze the use of our websites, to design and improve the Transfers.Global services to meet demand, to recognize and eliminate technical or process-related disruptions and problems and to prevent illegal use of the Transfers.Global services (e.g. fraudulent booking, cyber attacks).

Stored log files are erased or anonymized, provided they are no longer required to ensure the general functionality of Transfers.Global services. Transfers.Global retains the log files only insofar as you have consented to this or if there are legal retention obligations.

4. Cookies, pixels and similar technologies

Cookies, pixels or similar technologies may be used when using Transfers.Global services. This is common with most large websites.

Cookies are small text files and pixels are small graphics files, which can be stored on the user’s end device. Comprehensive information on the cookies, pixels and similar technologies used by Transfers.Global can be found in our Cookies Policy.

When visiting the website, Transfers.Global will set the required cookies, which are technically necessary, to improve the functionality or make the use of our services more user-friendly. Transfers.Global also uses its own cookies, as far as possible in a pseudonymized or anonymized form, in order to analyze and improve the usage of our services, to detect and remedy interruptions and technical or process-related problems and to prevent illegal usage of Transfers.Global services (e.g. fraudulent booking, cyber attacks).

Additionally, Transfers.Global uses its own cookies, pixels or similar technologies or those from advertising partners (e.g. search engine providers, advertising networks or distribution partners) in order to improve our services or to measure, evaluate, design and improve advertising measures. Transfers.Global uses different analysis tools in this regard. The evaluation is carried out in a pseudonymized or anonymized form as far as is possible.

When registering as a user of Transfers.Global’s services, you agree that we may process, in personalized form, the data collected by means of the cookies, pixels and similar technologies mentioned in the Cookie Policy for the mentioned purposes in connection with your account. This consent may be revoked at any time without any additional costs and with effect for the future.

You may prevent the storage of cookies at any time using your browser settings and delete any cookies present. However, this may mean that some functions of Transfers.Global’s services may not be available or available only to a limited extent. The storage duration is different depending on the cookie and can be inspected in your browser.

5. Special Features for the Transfers.Global Apps

The apps from Transfers.Global are another access point to our services. Similar processing of personal information is generally done via the Transfers.Global apps and websites.

When using the our Apps, we may also access additional data in relation to the app or to your end device, such as e.g. the device name, device manufacturer, model, operating system, app or SDK version, mode.

There are also push notifications in the Transfers.Global apps, i.e. notifications provided by Transfers.Global in the app of your end device. You will only receive push notifications if you have given your consent to this on your end device.

There is a separate Transfers.Global APP for drivers or chauffeur service providers working with us (“Transfers.Global Driver”).

6. Data Processing During Registered Use of Transfers.Global Services and Booking Rides

Transfers.Global processes the following personal data provided by you when you register and use our Services or when you book rides (hereinafter “customer data”).

- Personal master data (form of address, title, first name, last name, company, address, zip code, place, country, password); - Contact data (e.g. telephone number, cellphone number, e-mail address); - Contract data (e.g. time and manner of registration, status) - Ride-related data (e.g. pickup location, destination, times, flight number, special requests). - Status (e.g. bonus program), customer history (e.g. previous rides); - Contract invoicing (e.g. invoices, status, invoicing address) and payment data (e.g. last 4 digits of the credit card number).

The customer data will be used for Transfers.Global services, i.e. for the personalized fulfillment of the framework agreement after registration (creation, storage, administration and support of your account), for the procurement of booked rides and for the fulfillment of the contract of carriage for the benefit of the customer with the limousine service provider. Transfers.Global provides customer data to third parties, if necessary, in particular to the limousine and taxi service providers so that the customer can be transported in accordance with their booking and the transport can be processed. If the customer has indicated a bonus program supported by Transfers.Global, the data required in this regard is transmitted to the bonus program provider. The payment data collected is stored via a payment service provider and transferred to the intermediary financial service provider or bank.

Personal data can be transmitted to limousine and taxi service providers in a third party country outside of the European Union or the European Economic Area in which the transport is intended to take place. Transfers.Global cannot generally provide further information on the data protection level in the third party country. In addition, Transfers.Global processes customer data in order to analyze, personalize and improve the use of our services according to the demand, to advertise Transfers.Global services, to detect, limit and eliminate technical or process-related disruptions and problems, and to prevent illegal use of our services (e.g. fraudulent booking, cyberattacks).

7. Credit Card data

All bookings with Transfers.Global may be paid by credit card. The credit card information only has to be stored once upon the first booking and is protected against unauthorized access. For this purpose, a certified payment provider is used whose systems meet the applicable security standards, such as for example PCI-DSS (Payment Card Industry Data Security Standard). The credit card data is stored by the contracted PCI DSS-certified payment provider for recurring transactions.

Transfers.Global itself does not store credit card data or only in abbreviated form for analysis purposes or to prevent fraud.

In order to ensure that the credit card is used by the legitimate owner and to prevent cases of fraud, payment data and credit card information is transferred to one or more external payment security services. This transfer may also include additional personal data. The external payment security services are processing personal data on behalf of Transfers.Global

8. Communication with Transfers.Global

If you contact Transfers.Global (e.g. by calling, contact form or e-mail), the data provided by you will be processed to handle your matter and to answer your question.

Transfers.Global will also use data from the communication, as far as possible in a pseudonymized or anonymized form, in order to design our services to be needs-based and to improve them, to detect and remedy interruptions and technical or process-related problems and to prevent illegal usage of Transfers.Global services (e.g. fraudulent booking, cyber attacks).

9. E-mail Advertising, Newsletter

If you have agreed to receiving advertising or if Transfers.Global otherwise has the right, we will use your customer data to send you personalized advertising or general newsletters. The following data is mainly affected: Form of address, name, e-mail address. The purpose of the data processing is for Transfers.Global to inform you regarding current offers and to draw attention to features of our services.

E-mail advertising and newsletters may contain pixels. In this case, a graphic file is inserted into the e-mail sent in HTML format, based on which a statistical evaluation may be carried out. By using pixels, Transfers.Global can detect whether and when e-mails have been opened and links contained therein clicked.

10. Automated decisions

In the case of Transfers.Global, you are only subject to an automated decision process  in exceptional cases if you re-enter a payment method via which a payment has already previously failed or when current indications justify the suspicion that it is a fraudulent booking. In these cases, your request to book a ride with Transfers.Global will be refused. Such an automatic decision is required to conclude the contract. The data subject has the option of contacting us using the mentioned contact data in order to have an explanation or an intervention by a person or to express their point of view.

11. Data Erasure and Storage Duration

We will erase your personal data as soon as the legal basis for its processing lapses. However, legal bases may also exist in parallel or a new one may intervene with the lapsing of a legal basis, such as for example the duty to store determined data to fulfill a legal retention obligation (e.g. according to commercial or tax law).

12. Update of this Privacy Policy

Transfers.Global may update and amend this Privacy Policy at any time. Users of Transfers.Global services will be informed and may be requested to provide consent again.

Transfers.Global uses cookies, pixels or similar technologies (e.g. by means of tags, web beacons or gifs). These are small files which are stored on your end device so that we can recognize you or collect information better when you use Transfers.Global websites or  app.

Cookies may be distinguished according to their operating life between session cookies, which are deleted automatically after ending the browser session or permanent cookies, which are stored beyond the individual browser session and enable subsequent recognition of the end device. A distinction is also made between Transfers.Global’s own cookies and those of third parties.

You may prevent the storage of cookies at any time using your browser settings or delete any cookies present. However, this may mean that some functions of our services may not be available or available only to a limited extent. The storage duration is different depending on the cookie and can be inspected in your browser.

In the context of your visit, Transfers.Global will set the required cookies, which are technically necessary, to improve functionality or make the use of Transfers.Global services more user-friendly. This concerns, for example,

- Your identification and authentication, - Storage and user preferences and settings (e.g. language settings), which you have made, - the inclusion of information already provided so that repeated input of information is not necessary, - security-related cookies or - cookies for using multimedia players

Transfers.Global also uses its own cookies in order to analyze and improve the usage of our services, to detect and remedy interruptions and problems of a technical or process-related nature and to prevent illegal usage of Transfers.Global services (e.g. fraudulent booking, cyber attacks). Evaluations by Transfers.Global take place in pseudonymized or anonymized form as far as is possible.

Additionally, Transfers.Global uses its own cookies, pixels or similar technologies or those originating from advertising partners (e.g. search engine providers, advertising networks or distribution partners) in order to improve our services or to measure, evaluate, design and improve advertising measures. Transfers.Global uses different analysis tools in this regard. In this respect, an evaluation by Transfers.Global takes place in pseudonymized or anonymized form as far as is possible.

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